Terms & Conditions

TrojanRC is a trading name of Trojan Distribution.

We are committed to providing the best customer service to all our customers.  Our terms and conditions apply to the use of our website and the conduct of the sale of retail goods to our customers.  If you have any questions please feel free to email us via our contact us page.  Website trading conditions are compliant with the English governing law of the UK Distance Selling Regulations Act 2000.

Products

All prices, including delivery charges and personalisation, are inclusive of V.A.T at the current UK standard rate. All product images used on this site are only a representative of goods on offer, actual goods may not be exactly the same colour, design or packaging.

Whilst all efforts are made to ensure that the product details and prices are correct, any typographical or system errors in pricing will not be deemed part of the contract.  Acceptance of the contract is made upon delivery.  Your order will be sent to the address provided in your account details.

30 Day Money Back Guarantee

We want you to be completely happy with your purchase/s, in the unlikely event that you are unhappy with any goods received, you have the right to return the goods under the terms of our 30 Day Money Back Guarantee.

Should you wish to return an item, please send it back to us within 30 days of purchase.  Returned items must be in a sellable condition, complete with all components and their original packaging intact.  We regret that any items received that are not in a sellable condition will be returned to you.  All returns will be inspected and a refund for the product(s) processed within 7 days of receipt of the parcel at our warehouse.

This guarantee is in addition to your Statutory Cancellation Rights under the Distance Selling Regulations Act 2000.  Under these regulations, you are entitled to cancel a contract within 7 working days after the day on which you received the product(s) and return the item(s) for a full refund of the purchase price excluding delivery charges.  Returned items must be unused, with all components and in their original packaging.

To return any products, please fill in and submit the form on our returns page.  The original delivery charge will be deducted from your refund.

We cannot be held responsible for goods in transit back to us.  All returned items must be sent back to us using the service indicated to you on your returns application response.

Please note, your right to return products do not apply to Personalised Gifts.

Please note that you will need to contact us within 30 days if you have not received your order, after this timeframe unfortunately we won't be able to refund, replace or re-send the order.

Faulty Items

Our products are manufactured and inspected to the highest standards.  If, however, your item develops a fault please contact customer services via our contact us page.  Refunds/exchanges are subject to reasonable expectation of performance and fair use in accordance with the manufacturer’s instructions.  Please follow the instructions set out in our returns procedure.

Once inspected by our quality team, any faulty products will be exchanged or a full refund will be processed, inclusive of postage costs.

Compensation

The maximum amount payable in the event of non-delivery through no fault of the customer is £10.00.  Higher compensation against consequential loss is not available.

Copyright and Trademarks

TrojanRC, trojanrc.co.uk and our logos are registered trademarks of Trojan Distribution and may not be used by anyone else without our express permission.

Trojan Distribution does not give you any right or interest in any copyright or intellectual property rights in any product nor the right to copy them.

The copyright in trojanrc.co.uk and the content of all the software, website and pages relating to the trojanrc.co.uk website is owned by, or licensed to, Trojan Distribution, unless otherwise specified and may not be used, copied or altered without our express consent.

Copyright extends to the design, look and feel of trojanrc.co.uk, all photographs on it and its marketing materials.

You may use trojanrc.co.uk for private and personal non-commercial use only - i.e. to view, copy and print portions of trojanrc.co.uk for the sole purpose of placing orders.  The materials on trojanrc.co.uk may not be used for any other purpose.

Trojan Distribution does not make any warranty or representation in respect of any other trademark and the trademarks of the brands featured on trojanrc.co.uk belonging to their respective owners.

All trademarks and copyrights are recognised.  If you are the copyright owner and we have failed to credit you or you are unhappy with our use of your copyright then please contact us.  Our office hours, which constitute a working day, are Monday to Friday 9.00am - 5.00pm

Gift Certificates

Gift certificates can be used online or in any of our stores.

Gift certificates are only to be used by the recipient's email address.

Please note: Unfortunately our website does not accept multiple gift certificates in one transaction, however, multiple gift certificates can be used for a single purchase in any of our stores.

Payment for gift certificates will be charged for at time of purchase not on the date of issue and are valid for 12 months from date of issue.  The value of the gift certificate/s is your choice.

Confirmation of the gift certificate/s will only be sent to the purchaser once the order is confirmed by TrojanRC.  Gift certificate/s can only be cancelled by the purchaser within 1 hour of purchase and will not be valid until confirmation email received.  Unwanted gift certificate/s can not be returned.

Items bought using gift certificate/s can be returned or exchanged but not refunded, only additional monies paid over and above the gift certificate/s will be refunded and a new gift certificate will be issued.  When a new gift certificate is issued it will expire on the same date as the original gift certificate.

If you spend more than your gift certificate/s value you can pay the additional money at checkout, if you spend less than the gift certificate value you will have a credit balance to use at a later date.

You may purchase more than one gift certificate at the same time.

TrojanRC will not accept liability for lost, stolen or damaged gift certificates.

TrojanRC reserves the right to amend the terms and conditions of gift certificates at any time and take appropriate action, including cancellation of the certificate if, in its discretion, it deems such action necessary.

This does not affect your legal rights.

Usual TrojanRC terms and conditions of purchase and use of the trojanrc.co.uk website apply.

Promotional Coupon Codes

Promotional coupon codes are issued from time to time in promotions at the discretion of trojanrc.co.uk.

Only one promotional coupon code can be redeemed against any single order placed with trojanrc.co.uk by applying the code in the shopping cart, and can only be used once.

Promotional coupon codes are only available for online purchases at trojanrc.co.uk, they are not available for store purchases.

Promotional coupon codes may not be used in conjunction with any other promotion.

Promotional coupons are not redeemable for cash and are not transferable or assignable.

Promotional coupons codes may not be sold.  For the avoidance of doubt, this includes auctions and other online sales.

Usual TrojanRC terms and conditions of purchase and use of the trojanrc.co.uk website apply.

Personal Data

TrojanRC is a trading name of Trojan Distribution.

In order to provide you with the best and easiest online shopping experience possible we need to gather certain pieces of information from you.  Your name and address is required to deliver products you have ordered.

We ask for your email address when you register on the site, and ask you to create a password.  You then do not need to re-enter your name and address when you return to the site at a later date.  We use your email address to confirm your order, to keep you informed of its progress and to request feedback on our products and services using a third party data processor acting on our behalf.  Use of your data will remain under the control of Trojan Distribution (the "data controller"), the data processor does not have the authority to use your information for any other purpose and will not pass details on to any other third party.  We would also like to send you our newsletter and special offers, but respect that this is a personal choice, you may opt in or out at any time.

Severance

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

Limitation of Liability

To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to use of the website.